Read our initial post here We have confirmed with our third-party processor that all erroneous pending transactions have been cleared from member accounts and all incorrectly posted transactions have been voided. Any fees assessed as a result of this situation should be reversed and resolved by end of day tomorrow, Friday 11/18. We are continuing to monitor member accounts and … Continue reading
Point West was made aware this morning of a significant error with our third party processor which caused debit transactions dating back to May 2021 to repost to member accounts. While they attempted to correct the issue immediately, many of your accounts may show significant amounts of pending transactions, or transactions may have actually posted, resulting in your accounts showing … Continue reading
We’ve received reports of members receiving text messages from non Point West phone numbers and phone calls from someone spoofing our toll-free number (888-468-5826) asking for personal account information. These attempts are a phishing scam by someone posing as our employees. Point West will never ask for the full account number for your debit/credit card or full SSN/ITIN. Please be … Continue reading
Fraudsters continue to target members of credit unions offering Zelle by using a sophisticated scam to defeat 2-step authentication (also referred to as out-of-band authentication), which leverages the use of one-time passcodes. In a new twist to this scam, fraudsters are defeating out-of-band authentication with transaction details, which Zelle introduced to help curb the fraud. Details Credit unions offering Zelle … Continue reading
Updated 11:05 a.m. PT, April 27, 2020 Emergency Loan solution for our members Due to overwhelming demand, we have had to discontinue new applications for this program at this time. We will continue to explore ways to expand and reopen this program with our community partners and will update this page if there are any changes in availability. We will … Continue reading
Starting January 2020, our checking accounts are getting a makeover. We’re combining Eco Checking, Bonus Checking and Standard Checking into one amazing checking product. Introducing Flex Checking, your all-in-one rewards checking account. We’re keeping all the things you love, like no monthly fees, no minimum balance requirements and access to over 30,000 CO-OP ATMs across the country – but with … Continue reading
At the heart of every cooperative is a governing board of volunteers, derived from its membership. These volunteers are tasked with ensuring their organization is fiscally sound and focused on serving members now and into the future; the same is true here at Point West. Our mission-driven and dedicated volunteers serve on our board of directors and supervisory committee, guiding … Continue reading
The eZCardInfo site will be taken offline starting at 7:30 p.m. PST on Friday, May 17, 2019 for scheduled maintenance. The site will be brought back online at approximately 5:00 a.m. PST on Monday, May 20. Please process any payments and other time sensitive actions prior to the downtime. Thank you for your understanding and please reach out to us if … Continue reading
Point West will begin removal of two of its legacy ATMs from Multnomah County buildings beginning Monday, January 7, 2019 and completed no later than Wednesday, January , 2019. The effected ATMs are located at the Multnomah Building (501 SE Hawthorne Blvd, Portland, OR 97214) and the McCoy Building (426 SW Stark Street Portland, OR 97204). Point West recognizes that … Continue reading
Point West Credit Union will be updating its Fee Schedule on June 1, 2018 – we’re sharing the details with you today so you can be fully aware when the new schedule takes effect. Click here to view the NEW Fee Schedule (Effective June 1, 2018) Click here to view the CURRENT Fee Schedule From time to time, your credit … Continue reading
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