Member FAQ

Your Questions Answered

Checking/Savings

Our routing number is 323075495. This can be found at the bottom of our website, as well as in Online/Mobile Banking.

Online Banking Only:

  1. Login to your Online Banking account
  2. Click your Checking Account
  3. Scroll to the bottom of the page and the information will be available there.

In order to keep your membership active, your account must have activity within the last 12 months. Activity includes but is not limited to:

  1. Logging in to OLB
  2. Making a transfer
  3. Calling the credit union and having a team member update your account

NOTE: Receiving dividends is not a valid form of activity.

There are a few options to process a one-time or recurring transfer out of a Point West Account:

  1. Setting up a Bill Pay account within Online or Mobile Banking and setting up transfers through the Bill Pay platform.
  2. Request an ACH form from us by emailing [email protected] or using our contact form
  3. Initiate the transfers from your external account.

In order to earn dividends on your Flex Checking account, you must meet the following requirements:

If you have Flex Checking w/ Visa Debit Card (1.50% APY up to $5,000)

  • Enroll in Online Banking.
  • Enroll in paperless eStatements.
  • Have a minimum $500 Direct Deposit each month.
  • Complete 15 Point West Visa Debit Card transactions during the month

If you have Flex Checking w/ Visa Credit Card (3.00% APY up to $15,000)

  • Enroll in Online Banking.
  • Enroll in paperless eStatements.
  • Have a minimum $500 Direct Deposit each month.
  • Complete 15 Point West Visa Credit Card transactions during the month.

Visit our Checking Accounts page for more info.

 

Online Banking/Mobile App

Online Banking

  1. Click Trouble Signing In? from the login screen
  2. Select Forgot my password and click Continue
  3. Enter your username
  4. Choose your Verification Method (Account Number or Card Number)
  5. Enter your Account Number or Card Number
  6. Enter your birthdate
  7. Click Continue
  8. Enter the 6-digit verification code sent to your contact methods and click Submit
  9. Enter your new password, confirm it and click Continue

Mobile App

  1. Open the Point West Mobile App
  2. Select Trouble Signing In? from the login screen
  3. Select Forgot my password and click Continue
  4. Enter your username
  5. Choose your Verification Method (Account Number or Card Number)
  6. Enter your Account Number or Card Number
  7. Enter your birthdate
  8. Click Continue
  9. Enter the 6-digit verification code sent to your contact methods and click Submit
  10. Enter your new password, confirm it and click Continue

 

Online Banking

  1. Login to your Online Banking account
  2. On the navigational menu on the left side of your screen, select More Services
  3. Under Loan Services, select Apply for Loan

Mobile App

  1. Login to your account via the Mobile Banking app
  2. Open the navigational menu by clicking the arrows at the bottom of your screen
  3. Select More Services
  4. Under Loan Services, select Apply for Loan

Mobile App

  1. Login to your account via the Mobile Banking app
  2. Open the navigational menu by clicking arrows at the bottom of your screen
  3. Select Deposit
  4. Select the account you wish to make the deposit into
  5. Take a picture of the front of the check
  6. Take a picture of the back of the check
  7. Enter the deposit amount
  8. Submit the deposit

Note: Please be sure to endorse the back of your check with the written words, “For mobile deposit only,” the credit union’s name (i.e., “PWCU,” “Point West CU,” etc.)

Eligibility and Qualification Requirements

To qualify for the service, you must be a member in good standing and meet any additional eligibility criteria as dictated by the Credit Union. For more information, please read our Mobile Deposit User Agreement.

Online Banking

  1. Login to your Online Banking account
  2. On the navigational menu on the left side of your screen, select Move Money
  3. Click Payment & Transfers near the top of the page
  4. Select the account you’d like to transfer from
  5. Select the account you’d like to transfer to
  6. Select the Frequency of your transfer
  7. Select the Date you would like your transfer to occur
  8. Enter the amount you’d like to transfer
  9. Add a memo (optional)
  10. Click Continue

Mobile App

  1. Login to your account via the Mobile Banking app
  2. Open the navigational menu by clicking the arrows at the bottom of your screen and select Money
  3. Click Payment & Transfers near the top of the page
  4. Select the account you’d like to transfer from
  5. Select the account you’d like to transfer to
  6. Select the Frequency of your transfer
  7. Select the Date you would like your transfer to occur
  8. Enter the amount you’d like to transfer
  9. Add a memo (optional)
  10. Click Continue

Online Banking

  1. Login to your Online Banking account
  2. On the navigational menu on the left side of your screen, select Move Money
  3. Click Payment & Transfers near the top of the page
  4. Select the account you’d like to transfer funds from
  5. Click the To Account field and scroll down. Click Add New Member Destination
  6. Enter the destination account number, account type and last name of the member whose account you are transferring to
  7. Check the box next to Click to save your new destination if you’d like to save the account information should you need to transfer to this account in the future
  8. Enter a label for this account (John’s account etc.) in the Saved Destination Label field. This will be the label for this account from the dropdown menu
  9. Select the Frequency of your transfer
  10. Select the Date you would like your transfer to occur
  11. Enter the amount you’d like to transfer
  12. Add a memo (optional)
  13. Click Continue

Mobile App

  1. Login to your account via the Mobile Banking app
  2. Open the navigational menu by clicking the arrows at the bottom of your screen and select Money
  3. Click Payment & Transfers near the top of the page
  4. Select the account you’d like to transfer from
  5. Click the To Account field and scroll down. Click Add New Member Destination
  6. Enter the destination account number, account type and last name of the member whose account you are transferring to
  7. Check the box next to Click to save your new destination if you’d like to save the account information should you need to transfer to this account in the future
  8. Enter a label for this account (John’s account etc.) in the Saved Destination Label field. This will be the label for this account from the dropdown menu
  9. Select the Frequency of your transfer
  10. Select the Date you would like your transfer to occur
  11. Enter the amount you’d like to transfer
  12. Add a memo (optional)
  13. Click Continue

Online Bill Pay is a service that allows you to pay any designated merchant, institution or individual a fixed recurring amount or a variable amount from your designated Checking Account. You can set up and manage all your payments in one place instead of setting up payments at each individual website.

Online Banking

  1. Login to your Online Banking account
  2. On the navigational menu on the left side of your screen, select Move Money
  3. Click Pay Bills

Mobile App

    1. Login to your account via the Mobile Banking app
    2. On the navigational menu at the bottom of your screen, select Money
    3. Click Pay Bills

Online Banking

  1. Login to your Online Banking account
  2. On the navigational menu on the left side of your screen, select Statements
  3. Select the account for which you’d like to view the statements for and select View
  4. Select Statements

Mobile App

  1. Login to your account via the Mobile Banking app
  2. Open the navigational menu by clicking the arrows at the bottom of  your screen
  3. Select Statements
  4. Select the account for which you’d like to view the statements for and select View
  5. Select Statements

Mobile App

  1. Login to your account via the Mobile Banking app
  2. Click your initials at the top right of your screen
  3. Select Settings 
  4. Select Mobile Features
  5. Select Quick Balance
  6. Turn on Enable Quick Balance
  7.  Edit the settings to your liking.
  8. The next time open your app and before logging in, click the Balances button at the bottom of your screen.

Mobile App

  1. Login to your account via the Mobile Banking app
  2. Click your initials in the top right of your screen
  3. Select Settings
  4. Select Mobile Features
  5. Toggle Face ID or Fingerprint ID
  6. The next time you login, you will have the option at the bottom of your screen to sign in via Face ID or another biometric method.

Note: You may need to repeat this process whenever you change your password.

Card Services

For Credit Card Lost/Stolen
1.800.991.4961

For Fraud and Dispute
1.800.600.5249
Mon-Fri: 5:00am to 5:45pm PT
Sat: 6:00 am to 11:45am PT

To make your credit card payment, visit https://www.ezcardinfo.com. If you don’t have an account set up, you may create one from the login page. Please have your credit card number ready when beginning enrollment.

You can also access the eZCard site from within Online Banking and our Mobile App.

  1. Go to https://www.ezcardinfo.com/
  2. Login to your account (If you have not created an account, you may do so from this page)
  3. Select STATEMENTS menu options
  4. Select View Statements

To access your ScoreCard Rewards, visit https://www.scorecardrewards.com/#/home.

If you have not created an account, you may do so from this page. Please have your credit card number ready before beginning enrollment.

Once your account is created, you can view your reward balance, search and view all available redemption options and more!

Loans

You can visit www.pointwestloan.com or click Apply Now on the webpage for the loan you are interested in.

The due date for your loan can be found by logging into your Online/Mobile Banking account.

  1. Login to your account via Online/Mobile Banking.
  2. Select your loan from the available account options on the main screen.
  3. Under your Loan Balance, you will find your due date (MM/DD/YYYY).

You can make loan payments via Online/Mobile Banking.

Online Banking

  1. Login to your Online/Mobile Banking account
  2. Select the loan you want to make a payment to from the available accounts listed
  3. Under your loan balance, select Make Payment

Mobile App

  1. Login to your Online/Mobile Banking account
  2. Select the loan you want to make a payment to from the available accounts listed
  3. Select the payment icon in the bottom right of your screen
  4. Select Standard Payment

You can make automatic loan payments via Online/Mobile Banking.

Online Banking

  1. Login to your Online/Mobile Banking account
  2. Select the loan you want to make a payment to from the available accounts listed
  3. Under your loan balance, select Make Payment
  4. Choose the Point West account you’d like to make your payment from
  5. Select Recurring Payment
  6. Set your frequency, amount and add a memo if needed

Mobile App

  1. Login to your Online/Mobile Banking account
  2. Select the loan you want to make a payment to from the available accounts listed
  3. Select the payment icon in the bottom right of your screen
  4. Select Standard Payment
  5. Choose the Point West account you’d like to make your payment from
  6. Select Recurring Payment
  7. Set your frequency, amount and add a memo if needed

Other

Yes!

Credit Pathways is our Digital Credit Counselor that provides you with the tools and knowledge you need to understand your credit profile and make positive changes. Visit this link to learn more about Credit Pathways.

There is covered parking in the onsite garage and limited street parking nearby. We provide 1 hour of complimentary parking with validation when you park in the garage.

We have one branch located at 1107 NE 9th Ave #108, Portland, OR 97232.

Our Hours:

Monday-Wednesday: 9 AM – 5 PM
Thursday: 10 AM – 5 PM
Friday: 9 AM – 6 PM
Saturday-Sunday: Closed

We have one deposit-taking ATM located right outside the Lloyd Branch.

Services include:

  • Accepts Check Deposits
  • Accepts Cash Deposits
  • Walk-up
  • Handicap Access

Alternatively, you can use the ATM/Branch Locater to find the nearest Co-Op location nearest you.

External Link Warning!

You are about to leave Point West Credit Union’s website. The linked site is not owned or operated by Point West and we are not responsible for the availability, content or security of the linked site. Point West is not responsible for any claim related to the goods or services obtained from the linked site. The privacy policies of the linked site may differ from those of Point West and we are not responsible for compliance with those policies.

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