Contact Us

We'd love to hear from you!

You've got questions, and we've got answers. Let us know what you need assistance with and we'll get back typically within one business day. If you need an immediate response, please give us a call or stop on by.

Contact Us

Submit your question online and we will get back to you typically within one business day.

  • This field is for validation purposes and should be left unchanged.

Address and Hours

  • Corporate Mailing Address

    P.O. Box 11999
    Portland, Oregon 97211

    NOTE: Please do not send mail to the branch. Thank you!

  • Branch Address

    1107 NE 9th Ave, Suite 108
    Portland, Oregon 97232

  • Our Hours

    Monday-Wednesday: 9 AM – 5 PM
    Thursday: 10 AM – 5 PM
    Friday: 9 AM – 6 PM
    Saturday-Sunday: Closed

  • Phone Numbers

    Telephone: 503.546.5000
    Toll Free: 888.468.5826
    Fax: 503.546.5010

Card Services Phone Numbers

eZCard Website

eZCardInfo
1.866.604.0380

Automated Account Management
1.800.ASK.4BAL

ATM & Debit Lost/Stolen
800.543.5073

ATM/Debit PIN# Change
Within US: 1.866.297.3411
Outside of US: 727.227.9600

Credit Card Lost/Stolen
1.800.991.4961

Fraud and Dispute
1.800.600.5249
Mon-Fri: 5:00am to 5:45pm PT
Sat: 6:00 am to 11:45am PT

Holiday Closures

  • Martin Luther King, Jr. Day: 01/15/24
  • Presidents’ Day: 02/19/24
  • Memorial Day: 05/27/24
  • Juneteenth: 06/19/24
  • Independence Day: 07/04/24
  • Labor Day: 09/02/24
  • Indigenous Peoples’ Day: 10/14/24
  • Veterans Day: 11/11/24
  • Thanksgiving Day: 11/28/24
  • Day After Thanksgiving: 11/29/24
  • Christmas Eve: 12/24/24 (2:00 PM Closure)
  • Christmas Day: 12/25/24
  • New Year’s Eve: 12/31/24 (2:00 PM Closure)
  • New Year’s Day: 01/01/25

External Link Warning!

You are about to leave Point West Credit Union’s website. The linked site is not owned or operated by Point West and we are not responsible for the availability, content or security of the linked site. Point West is not responsible for any claim related to the goods or services obtained from the linked site. The privacy policies of the linked site may differ from those of Point West and we are not responsible for compliance with those policies.

Go Back to Point West Continue to Link Location