Point West was made aware this morning of a significant error with our third party processor which caused debit transactions dating back to May 2021 to repost to member accounts. While they attempted to correct the issue immediately, many of your accounts may show significant amounts of pending transactions, or transactions may have actually posted, resulting in your accounts showing negative balances. Rest assured, this issue will not result in any material loss of funds in your accounts or associated fees, and that our third party processor is working to correct this issue as soon as possible.
We recognize the significant burden this situation puts on you, our valued members. While Point West had no hand in causing these issues, we take full responsibility for the impact it has on you and your trust in your credit union. We are working hand in hand with our third party processor to resolve this issue as soon as possible, and we appreciate the opportunity to continue to serve you and earn your trust going forward. If you have any questions or concerns, please contact us at [email protected] or 503.546.5000.
Thank you for your patience and understanding, and thank you for your membership at Point West Credit Union.