We have confirmed with our third-party processor that all erroneous pending transactions have been cleared from member accounts and all incorrectly posted transactions have been voided. Any fees assessed as a result of this situation should be reversed and resolved by end of day tomorrow, Friday 11/18. We are continuing to monitor member accounts and pending transactions to ensure only actually approved, current items are posting and processing. At no point were any member account details or personal information at risk or exposed. This was not a hack or a cybersecurity incident.
We sincerely apologize for the inconvenience today’s situation has caused to you, our valuable member-owners. In order to ensure full transparency, we’ve instructed our third-party provider, CUProdigy, to provide us with an official statement detailing the causes of their process malfunction so you can fully understand what happened and what was done to correct it. We truly appreciate your understanding and patience, and please know we will continue to strive to earn and sustain your trust in Point West going forward. Should you have any additional questions or issues related to this incident with your accounts, please contact us at [email protected] or 503.546.5000 and we’ll work with you to resolve any outstanding concerns.