How do I setup Face ID or other biometric access to the mobile app?

Mobile App Login to your account via the Mobile Banking app Open the navigational menu by clicking the icon in the top left of your screen Select Settings Select Security Toggle Face ID or Fingerprint ID Note: You may need to repeat this process whenever you change your password.


How do I check my balance without logging into the app?

Mobile App Login to your account via the Mobile Banking app Open the navigational menu by clicking the icon in the top left of your screen Select Settings  Select Quick Balance Turn on the “View balances without authentication” setting. Change the other settings to your liking. The next time open your app and before logging in, click the Balances button at … Continue reading


How do I view my e-Statements?

Online Banking Login to your Online Banking account On the navigational menu on the left side of your screen, select Statements Select the account for which you’d like to view the statements for and select View Select Statements Mobile App Login to your account via the Mobile Banking app Open the navigational menu by clicking the icon in the top … Continue reading


What is Online Bill Pay and how do I access it?

Online Bill Pay is a service that allows you to pay any designated merchant, institution or individual a fixed recurring amount or a variable amount from your designated Checking Account. You can set up and manage all your payments in one place instead of setting up payments at each individual website. Online Banking Login to your Online Banking account On … Continue reading


How do I transfer to another PWCU membership?

Online Banking Login to your Online Banking account On the navigational menu on the left side of your screen, select Transfers Under Transfers, select TO ANOTHER MEMBER Select the account you’d like to transfer funds from Enter the destination account number, account type and last name of the member whos account you are transferring to Select whether or not you’d … Continue reading


How do I transfer between my accounts?

Online Banking Login to your Online Banking account On the navigational menu on the left side of your screen, select Transfers Under Transfers, select WITHIN MY ACCOUNTS if it is not already highlighted Select the account you’d like to transfer from Select the account you’d like to transfer to Select whether or not you’d like to set up a recurring … Continue reading


What are the requirements for Mobile Deposit?

Eligibility and Qualification Requirements To qualify for the service, you must be a member in good standing and meet any additional eligibility criteria as dictated by the Credit Union. For more information, please read our Mobile Deposit User Agreement.


How do I make a Mobile Deposit?

Mobile App Login to your account via the Mobile Banking app Open the navigational menu by clicking the icon in the top left of your screen Select Mobile Deposit Select the account you wish to make the deposit into Take a picture of the front of the check Take a picture of the back of the check Enter the deposit … Continue reading


How do I apply for a loan via Online Banking and Mobile Banking?

Online Banking Login to your Online Banking account On the navigational menu on the left side of your screen, select More Services Under Loan Services, select Apply for Loan Mobile App Login to your account via the Mobile Banking app Open the navigational menu by clicking the icon in the top left of your screen Select More Services Under Loan … Continue reading


External Link Warning!

You are about to leave Point West Credit Union’s website. The linked site is not owned or operated by Point West and we are not responsible for the availability, content or security of the linked site. Point West is not responsible for any claim related to the goods or services obtained from the linked site. The privacy policies of the linked site may differ from those of Point West and we are not responsible for compliance with those policies.

Go Back to Point West Continue to Link Location