How do I reset my password?

Online Banking

  1. Click Trouble Signing In? from the login screen
  2. Select Forgot my password and click Continue
  3. Enter your username
  4. Choose your Verification Method (Account Number or Card Number)
  5. Enter your Account Number or Card Number
  6. Enter your birthdate
  7. Click Continue
  8. Enter the 6-digit verification code sent to your contact methods and click Submit
  9. Enter your new password, confirm it and click Continue

Mobile App

  1. Open the Point West Mobile App
  2. Select Trouble Signing In? from the login screen
  3. Select Forgot my password and click Continue
  4. Enter your username
  5. Choose your Verification Method (Account Number or Card Number)
  6. Enter your Account Number or Card Number
  7. Enter your birthdate
  8. Click Continue
  9. Enter the 6-digit verification code sent to your contact methods and click Submit
  10. Enter your new password, confirm it and click Continue