How do I reset my password?
Online Banking
- Click Trouble Signing In? from the login screen
- Select Forgot my password and click Continue
- Enter your username
- Choose your Verification Method (Account Number or Card Number)
- Enter your Account Number or Card Number
- Enter your birthdate
- Click Continue
- Enter the 6-digit verification code sent to your contact methods and click Submit
- Enter your new password, confirm it and click Continue
Mobile App
- Open the Point West Mobile App
- Select Trouble Signing In? from the login screen
- Select Forgot my password and click Continue
- Enter your username
- Choose your Verification Method (Account Number or Card Number)
- Enter your Account Number or Card Number
- Enter your birthdate
- Click Continue
- Enter the 6-digit verification code sent to your contact methods and click Submit
- Enter your new password, confirm it and click Continue