📣 We’re Open! Thanks for your patience during our delayed opening earlier today. We’re now open and ready to welcome you in to the Lloyd Branch! ... Read more
Branch Closure
Point West will be closed on Monday, September 1, in observance of Labor Day. You can access your account anytime using the Point West Mobile App, Online Banking at www.pointwestcu.com, or at any Point West or CO-OP ATM. ... Read more
Notice
⚠️ Scheduled Maintenance Alert: Our website may be temporarily unavailable for up to 30 minutes between Aug 11–15, from 12–3 AM PT due to server maintenance. Thank you for your patience! ... Read more
Fraud
We’ve received multiple reports of scammers spoofing Point West’s phone number and impersonating our fraud department. These calls may sound convincing and appear legitimate. ... Read more
Notice
The recent issue affecting VISA credit card payment posting has been resolved. All impacted payments will be reflected on accounts today, 5/14/25. ... Read more
A shadow user is someone who can access your account or workspace with limited permissions, typically for support, training, or oversight purposes. They can view or interact with certain parts of your account without having full administrative control.
To add a shadow user to your account, follow these steps:
Click your initials in the top right corner of the screen.
Select Settings from the dropdown menu.
Navigate to the Security tab.
Click on Additional Users.
Click + Add New User
Fill out the shadow user's information and give them a Username. Click Save.
The user will be sent an email with the subject "Password Reset - Point West CU" with a secure link to set their password. Please be sure to share their username with them via secure channels.
NOTE: At this time, Shadow User passwords can only be reset by the credit union. Please reach out to us via Online Banking message, 503.546.5000 or [email protected] for assistance.
Online Banking
Click Trouble Signing In? from the login screen
Select Forgot my password and click Continue
Enter your username
Choose your Verification Method (Account Number or Card Number)
Enter your Account Number or Card Number
Enter your birthdate
Click Continue
Enter the 6-digit verification code sent to your contact methods and click Submit
Enter your new password, confirm it and click Continue
Mobile App
Open the Point West Mobile App
Select Trouble Signing In? from the login screen
Select Forgot my password and click Continue
Enter your username
Choose your Verification Method (Account Number or Card Number)
Enter your Account Number or Card Number
Enter your birthdate
Click Continue
Enter the 6-digit verification code sent to your contact methods and click Submit
Enter your new password, confirm it and click Continue
Mobile App
Login to your account via the Mobile Banking app
Click your initials in the top right of your screen
Select Settings
Select Mobile Features
Toggle Face ID or Fingerprint ID
The next time you login, you will have the option at the bottom of your screen to sign in via Face ID or another biometric method.
Note: You may need to repeat this process whenever you change your password or update your device.
Mobile App
Login to your account via the Mobile Banking app
Click your initials at the top right of your screen
Select Settings
Select Mobile Features
Select Quick Balance
Turn on Enable Quick Balance
Edit the settings to your liking.
The next time open your app and before logging in, click the Balances button at the bottom of your screen.
Online Banking
Login to your Online Banking account
On the navigational menu on the left side of your screen, select Transfers
Under Transfers, select WITHIN MY ACCOUNTS if it is not already highlighted
Select the account you'd like to transfer from
Select the account you'd like to transfer to
Select whether or not you'd like to set up a recurring transfer
Select your transfer date (if you selected recurring transfer, select your frequency)
Enter the amount you'd like to transfer
Add a memo (optional)
Click Transfer
Mobile App
Login to your account via the Mobile Banking app
Open the navigational menu by clicking the icon in the top left of your screen and select Transfers
Select Transfer Within My Accounts
Select the account you'd like to transfer funds from
Select the account you'd like to transfer funds to
Select whether or not you'd like to set up a recurring transfer
Select your transfer date (if you selected recurring transfer, select your frequency)
Enter the amount you'd like to transfer
Add a memo (optional)
Click Transfer
Eligibility and Qualification Requirements
To qualify for the service, you must be a member in good standing and meet any additional eligibility criteria as dictated by the Credit Union. For more information, please read our Mobile Deposit User Agreement.
Mobile App
Login to your account via the Mobile Banking app
Open the navigational menu by clicking arrows at the bottom of your screen
Select Deposit
Select the account you wish to make the deposit into
Take a picture of the front of the check
Take a picture of the back of the check
Enter the deposit amount
Submit the deposit
Note: Please be sure to endorse the back of your check with the written words, “For mobile deposit only,” the credit union’s name (i.e., “PWCU,” “Point West CU,” etc.)
Online Banking
Login to your Online Banking account
On the navigational menu on the left side of your screen, select More Services
Under Loan Services, select Apply for Loan
Mobile App
Login to your account via the Mobile Banking app
Open the navigational menu by clicking the arrows at the bottom of your screen
Select More Services
Under Loan Services, select Apply for Loan
Online Banking
A shadow user is someone who can access your account or workspace with limited permissions, typically for support, training, or oversight purposes. They can view or interact with certain parts of your account without having full administrative control.
To add a shadow user to your account, follow these steps:
Click your initials in the top right corner of the screen.
Select Settings from the dropdown menu.
Navigate to the Security tab.
Click on Additional Users.
Click + Add New User
Fill out the shadow user's information and give them a Username. Click Save.
The user will be sent an email with the subject "Password Reset - Point West CU" with a secure link to set their password. Please be sure to share their username with them via secure channels.
NOTE: At this time, Shadow User passwords can only be reset by the credit union. Please reach out to us via Online Banking message, 503.546.5000 or [email protected] for assistance.
Online Banking
Click Trouble Signing In? from the login screen
Select Forgot my password and click Continue
Enter your username
Choose your Verification Method (Account Number or Card Number)
Enter your Account Number or Card Number
Enter your birthdate
Click Continue
Enter the 6-digit verification code sent to your contact methods and click Submit
Enter your new password, confirm it and click Continue
Mobile App
Open the Point West Mobile App
Select Trouble Signing In? from the login screen
Select Forgot my password and click Continue
Enter your username
Choose your Verification Method (Account Number or Card Number)
Enter your Account Number or Card Number
Enter your birthdate
Click Continue
Enter the 6-digit verification code sent to your contact methods and click Submit
Enter your new password, confirm it and click Continue
Online Banking
Login to your Online Banking account
On the navigational menu on the left side of your screen, select Statements
Select the account for which you'd like to view the statements for and select View
Select Statements
Mobile App
Login to your account via the Mobile Banking app
Open the navigational menu by clicking the icon in the top left of your screen
Select Statements
Select the account for which you'd like to view the statements for and select View
Select Statements
Online Bill Pay is a service that allows you to pay any designated merchant, institution or individual a fixed recurring amount or a variable amount from your designated Checking Account. You can set up and manage all your payments in one place instead of setting up payments at each individual website.
Online Banking
Login to your Online Banking account
On the navigational menu on the left side of your screen, select Move Money
Click Pay Bills
Mobile App
Login to your account via the Mobile Banking app
On the navigational menu at the bottom of your screen, select Money
Click Pay Bills
Online Banking
Login to your Online Banking account
On the navigational menu on the left side of your screen, select Move Money
Click Payment & Transfers near the top of the page
Select the account you’d like to transfer funds from
Click the To Account field and scroll down. Click Add New Member Destination
Enter the destination account number, account type and last name of the member whose account you are transferring to
Check the box next to Click to save your new destination if you’d like to save the account information should you need to transfer to this account in the future
Enter a label for this account (John’s account etc.) in the Saved Destination Label field. This will be the label for this account from the dropdown menu
Select the Frequency of your transfer
Select the Date you would like your transfer to occur
Enter the amount you’d like to transfer
Add a memo (optional)
Click Continue
Mobile App
Login to your account via the Mobile Banking app
Open the navigational menu by clicking the arrows at the bottom of your screen and select Money
Click Payment & Transfers near the top of the page
Select the account you’d like to transfer from
Click the To Account field and scroll down. Click Add New Member Destination
Enter the destination account number, account type and last name of the member whose account you are transferring to
Check the box next to Click to save your new destination if you’d like to save the account information should you need to transfer to this account in the future
Enter a label for this account (John’s account etc.) in the Saved Destination Label field. This will be the label for this account from the dropdown menu
Select the Frequency of your transfer
Select the Date you would like your transfer to occur
Enter the amount you’d like to transfer
Add a memo (optional)
Click Continue
Online Banking
Login to your Online Banking account
On the navigational menu on the left side of your screen, select Transfers
Under Transfers, select WITHIN MY ACCOUNTS if it is not already highlighted
Select the account you'd like to transfer from
Select the account you'd like to transfer to
Select whether or not you'd like to set up a recurring transfer
Select your transfer date (if you selected recurring transfer, select your frequency)
Enter the amount you'd like to transfer
Add a memo (optional)
Click Transfer
Mobile App
Login to your account via the Mobile Banking app
Open the navigational menu by clicking the icon in the top left of your screen and select Transfers
Select Transfer Within My Accounts
Select the account you'd like to transfer funds from
Select the account you'd like to transfer funds to
Select whether or not you'd like to set up a recurring transfer
Select your transfer date (if you selected recurring transfer, select your frequency)
Enter the amount you'd like to transfer
Add a memo (optional)
Click Transfer
Online Banking
Login to your Online Banking account
On the navigational menu on the left side of your screen, select More Services
Under Loan Services, select Apply for Loan
Mobile App
Login to your account via the Mobile Banking app
Open the navigational menu by clicking the arrows at the bottom of your screen