Effective May 5th, when you call Point West during business hours, you will ALWAYS talk with a Point West employee, guaranteed! Based on member feedback, we are discontinuing our 24/7 third-party call center service. During non-business hours, you may call and leave us a message – we will get back to you the next business day. Thank you for your … Continue reading
The 2011 and 2012 Annual Membership Surveys indicated members place Point West Employees as their #1 reason for banking at Point West; AND rank Point West Employees #1 for quality when compared to other Point West attributes. We want our Team Members to continue to provide you with a high level of knowledge and service, as this directly impacts the … Continue reading
Point West Credit Union has become aware of fraudulent text messages being sent to both members and non-members regarding Point West debit cards. The text messages say:
“Point West C U general alert: Your debit card has been flagged – reactivation required.”
The text message also includes a phone number to call to reactive the card.
These text messages are a phishing scam in an attempt to steal personal information. Please ignore these messages and do not provide private information to anyone such as your card number or pin. Please be assured that your personal and financial information is secure. If you receive a message that you believe is suspicious, call Point West at 503.546.5000 (888.468.5826) to verify the validity of that message. Continue reading
You may have experienced difficulties using your debit card today. We apologize for any inconvenience this may have caused. The system interruption affected many VISA users and was not specific to Point West members. VISA is taking the necessary steps to resolve this issue quickly. VISA has a strong reputation for reliable processing. We expect this issue to be resolved … Continue reading