New Mobile and Online Banking is coming

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(Last updated 3/31/21)

Overview

New Mobile and Online Banking is coming

We will be migrating our internal data systems and mobile/online banking to new providers. During the weekend of 4/30/21 – 5/2/21, most of our banking services will be unavailable, with a limited ability to withdraw and deposit funds.

 To ensure a smooth transition, you’ll have to re-register even if you have an existing account on our current online /mobile banking platform. You will be required to create a new username and password. More details coming soon.

The conversion of our systems will begin approximately at 6 PM PST on April 30, 2021 and complete around 9 AM PST on Monday, May 3, 2021. During that weekend, most of Point West’s banking services will be unavailable.

For better or worse, YES. To ensure a smooth transition, you’ll have to re-register even if you have an existing account on our current online/mobile banking platform. You will be required to create a new username and password. More details on how to do this will be coming in the near future.

We recognize this will be a significant inconvenience to users have become accustomed to our current systems – but as security concerns and the prevalence of online services has evolved, creating a system that balances convenience and security is more critical than ever. We appreciate your understanding and look forward to working with you to ensure you have safe, reliable access to our new Online and Mobile Banking platforms.

Yes – Shared Branching services for Point West members will be unavailable at the end of business on Friday, April 30 and will not be available again until approximately 9 AM PST on Monday, May 3, 2021. Members will be unable to perform transactions at Shared Branching locations or use the CO-OP Sprig app during this window. We apologize for the inconvenience and encourage you to reach out to our Member Service team in advance should you need to consider alternatives during our conversion window.

SpeedyLine is being retired with our change in systems, and we will not be replacing the system with another telephone teller solution. While we recognize that some of our members value this service, it is expensive to maintain and uses outdated technology to operate. SpeedyLine predates many of our other services, including Online Banking and Mobile Banking, which offer convenient access to your accounts, transaction history and the ability to make transfers between accounts. We appreciate your understanding and apologize to any longtime users of SpeedyLine for the discontinuation of this service.

Online Banking

Our current Online Banking will be taken offline at 6 PM PST on Friday, April 30, 2021. We will then go into a blackout period and Online Banking will not be live again until at least Monday, May 3, 2021 at 9 AM PST as we migrate our system data from the old system to the new system. Please note that the URL (web address) for Online Banking will be different than the previous address, so you will need to update any bookmarks to reflect the new address. We encourage you to access your accounts directly from our website, www.pointwestcu.com, in order to ensure you’re able to access your accounts. We apologize for the inconvenience and appreciate your understanding.

Online Bill Pay will be taken offline at 6 PM PST on Friday, April 30, 2021. We will then go into a blackout period and Online Bill Pay will not be live again until at least Monday, May 3, 2021 at 9 AM PST as we migrate our system data from the old system to the new system. For current Online Bill Pay users, your data should transfer to our new Online Banking platform and you should not need to re-register to access your configured bill pay and transfer accounts.

Mobile Banking

Our current Mobile Banking app will be taken offline at 6 PM PST on Friday, April 30, 2021. We will then go into a blackout period and Mobile Banking will not be live again until at least Monday, May 3, 2021 at 9 AM PST as we migrate our system data from the old system to the new system. Please note, the current mobile app will no longer work and you will need to download the new Point West Mobile Banking app from the Apple Store and/or Google Play Store. We will provide links to those new apps here as soon as they are available. We apologize for the inconvenience and appreciate your understanding.

Our current Mobile Banking app will be taken offline at 6 PM PST on Friday, April 30, 2021, which will also make Mobile Deposit unavailable. Any Mobile Deposit items received by that time will be processed as expected and be made available by Monday, May 3, 2021. We will then go into a blackout period and Mobile Banking/Mobile Deposit will not be live again until at least Monday, May 3, 2021 at 9 AM PST as we migrate our system data from the old system to the new system. Please note, the current mobile app will no longer work and you will need to download the new Point West Mobile Banking app from the Apple Store and/or Google Play Store. We will provide links to those new apps here as soon as they are available.

Credit/Debit Cards

Your credit card should continue to work as expected during on system migration window, and you should still have access to your transactions, rewards, statements, etc. via ezcardinfo.com. If you wish to make a payment on your credit card during the migration timeframe, you’ll need to make the payment directly via the ezcardinfo.com site.

What will happen with my PWCU debit/ATM card(s)?

Your debit and/or ATM card(s) will continue to work and not need to be replaced; however, from Friday, April 30, 2021 at 4 PM PST to approximately 9 AM PST on Monday, May 3, 2021, there may be limitations on the number and size of transactions you are able to complete. Once the conversion of our systems has been completed, all transaction details will transferred to our new systems and should be viewable within 1-2 business days. Additionally, any limitations on transactions will return to our regular limits at that time.

Transfers

ACH deposits and withdrawals (i.e., direct deposits, transfers, Online Bill Pay transactions, Remote Deposit transactions, etc.) should process as normal on Friday April 30, 2021. Point West only processes ACH deposits and withdrawals Monday through Friday, so any items received after our normal cutoff timeframes and April 30 should process as expected on Monday, May 3, 2021.

Scheduled transfers between your accounts/suffixes should process as normal on Friday April 30, 2021 before 6 PM PST. For transfers scheduled after that time, there is a chance that they may not be processed due to the change in systems until the conversion has completed, so please consider manual transfers if they are scheduled to transfer over our conversion weekend. Once the conversion has completed, your scheduled transfers should continue process as expected on Monday, May 3, 2021. Should any transfers not take place and have an adverse effect on your account, please contact our Member Service team and we will gladly assist you and ensure any resulting fees are reversed.

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