Have you heard? We’re moving! We’ve found a perfect location just 0.5 miles from our current home, and we plan to make the official move in early May (more details coming soon!). Until then, we want to ease into our transition, so Point West members and staff can get familiarized with our new way of doing business.
We’ve rearranged the current branch to simulate the coming change. In doing so, we’ve split the staff into two teams, retail and remote. Retail team members will be who you’ll see on a daily basis at the new branch, while remote team members will assist you via phone and email from another location. We believe that these changes will allow us to cater to your needs more reliably and with greater efficiency. Our services aren’t changing, but the way that we deliver them is, and ultimately will benefit us all in the long run.
Things are changing, but for the better! Please join us as we begin this branch migration!
You’ve Got Questions. Ask Away!
- When will the branch migration occur?
We expect the branch migration to happen on Thursday, March 9 and will remain in this
configuration until we officially move to our new location.
- Will I be able to work with a team member who is no longer member-facing?
In order to simulate the environment of the new branch as closely as possible, we encourage you to work with our retail team members. If you would like to speak with one of our remote team members, they are readily available by phone or email.
- When does the new branch open?
Though we do not have a firm date, we expect the new branch to open in May 2017.
- Where are we moving to?
The address is 1107 NE 9th Ave, Suite 108. Take a peek if you happen to be by it!
We know that change can be difficult and scary, but we are here to make it less so. If you
have any further questions or comments, please get in touch with us at 503.546.5000 or
send us an email!