24/7 Call Center Change

Posted on 05.02.2013

Effective May 5th, when you call Point West during business hours, you will ALWAYS talk with a Point West employee, guaranteed! Based on member feedback, we are discontinuing our 24/7 third-party call center service. During non-business hours, you may call and leave us a message – we will get back to you the next business day.

Thank you for your feedback and we hope this new & improved method of service will better serve the needs of our members.

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